FAQ

Buying & Accessing HIIT IT!

• How do I buy the programme?
• Is this a subscription or a one-time payment?
• How do I access the guide and is it available in PDF format?
• What payment methods do you accept?
• Is HIIT IT! available in my country?

Is HIIT IT! right for me?

• How will HIIT IT! be beneficial for me?
• What equipment do I need?
• What’s included when I buy the guide?
• How long are the workouts?

Technical Support

• I can't see my purchased guide/workout
• The app is not working as expected
• My progress has been deleted
• How do I access my workouts?
• I haven’t received my login code
• How do I reset my workout progress?

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Orders & Payments

• How can I buy one of your products?
• Why is my payment failing?
• Can I change or cancel my order?
• Where is my order confirmation email?
• I don't like my order, can I get a refund?
• I've received a faulty product

Shipping

• Where does THE QII TO FITNESS ship from?
• How much does shipping cost and how long is it?
• Can you help me change my delivery address?
• Where is my order? Has it been dispatched?
• My order tracking is not updating
• Why is my order taking longer than specified?

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