Support Center
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Buying & Accessing HIIT IT!
- How do I buy the programme?
- Is this a subscription or a one-time payment?
- How do I access the guide and is it available in PDF format?
- What payment methods do you accept?
- Is HIIT IT! available in my country?
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Is HIIT IT! right for me?
- How will HIIT IT! be beneficial for me?
- What equipment do I need?
- What’s included when I buy the guide?
- How long are the workouts?
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Technical Support
- I can't see my purchased guide/workout
- The app is not working as expected
- My progress has been deleted
- How do I access my workouts?
- I haven’t received my login code
- How do I reset my workout progress?
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Orders & Payments
- How can I buy one of your products?
- Why is my payment failing?
- Can I change or cancel my order?
- Where is my order confirmation email?
- I don't like my order, can I get a refund?
- I've received a faulty product
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Shipping
- Where does THE QII TO FITNESS ship from?
- How much does shipping cost and how long is it?
- Can you help me change my delivery address?
- Where is my order? Has it been dispatched?
- My order tracking is not updating
- Why is my order taking longer than specified?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.